TERMS AND CONDITIONS

Future Simple Consulting B.V.

Effective Date: June 1, 2025

TABLE OF CONTENTS

1. Definitions

2. Service Description

3. Acceptance and Scope

4. Service Usage Rights and Restrictions

5. Data Handling and Privacy

6. Subscription and Billing

7. Intellectual Property

8. Third-Party Integrations

9. Limitation of Liability

10. Termination

11. Updates and Modifications

12. Legal and Compliance

13. Contact Information

1. DEFINITIONS

"Catalogic" or "We" or "Us" refers to Future Simple Consulting B.V., a company incorporated under Dutch law, operating the Catalogic platform.

"Service" refers to the Catalogic platform, including all software, applications, tools, APIs, and related services.

"User" or "You" refers to any individual or entity accessing or using the Service.

"Catalog Data" refers to product information, configurations, pricing data, and related content managed through the Service.

"Salesforce Revenue Cloud" refers to Salesforce's enterprise revenue management platform.

"Integration" refers to the synchronization and connection between the Service and third-party platforms.

2. SERVICE DESCRIPTION

2.1 Platform Overview

Catalogic is a cloud-based catalog design and configuration platform specifically built for Salesforce Revenue Cloud integration. Our Service provides businesses with tools to streamline product catalog operations, design catalog structures, and maintain seamless data synchronization.

2.2 Core Services

The Service includes:

• Catalog Design Tools: Spreadsheet-based catalog structure creation and management

• Data Synchronization: Real-time sync with Salesforce Revenue Cloud

• Integration Tools: Connectors to integrate with Salesforce Revenue Cloud

2.3 Service Delivery

The Service is delivered as a Software-as-a-Service (SaaS) solution accessible via web browsers.

3. ACCEPTANCE AND SCOPE

3.1 Agreement Formation

By registering for an account, accessing the Service, or continuing to use the Service, You agree to be bound by these Terms and Conditions and all applicable laws and regulations.

3.2 Scope of Application

These Terms apply to:

• All users of the Catalogic platform

• Access via web browser

• All related services, tools, and integrations

• Technical support and customer service interactions

3.3 Authority

By accepting these Terms, You represent that You have the legal authority to bind the organization on whose behalf You are acting.

4. SERVICE USAGE RIGHTS AND RESTRICTIONS

4.1 Permitted Use

You may use the Service to:

• Design and manage product catalogs for Your business

• Synchronize catalog data with Salesforce Revenue Cloud

• Configure product rules and pricing structures

4.2 Usage Restrictions

You agree NOT to:

• Reverse engineer, decompile, or disassemble any part of the Service

• Use the Service for illegal purposes or in violation of applicable laws

• Interfere with or disrupt the Service or servers

• Access or attempt to access accounts belonging to other users

• Violate any third-party terms of service, including Salesforce's terms

• Use the Service to transmit malicious code, viruses, or harmful content

• Share Your account credentials or allow unauthorized access

4.3 Compliance Requirements

When using Salesforce integration features, You must maintain compliance with Salesforce's terms of service and acceptable use policies. Any violation of third-party terms may result in Service suspension.

5. DATA HANDLING AND PRIVACY

5.1 Data Processing

We process Your catalog data and account information as necessary to provide the Service. This includes storing, organizing, and synchronizing Your data with connected platforms.

5.2 Data Ownership

You retain full ownership of Your catalog data, product information, and business content uploaded to or generated through the Service.

5.3 Salesforce Integration Data

When You connect Salesforce Revenue Cloud, data synchronization occurs according to Your configuration settings. You are responsible for ensuring You have appropriate permissions for all synchronized data.

5.4 Data Retention

We retain Your data for as long as Your account remains active and for a reasonable period thereafter to provide You with the option to restore Your account.

5.5 Anonymized Usage Information

We may collect and analyze anonymized usage information to improve the Service, including:

• Feature usage patterns and frequency

• Performance metrics and system utilization

• Error rates and technical issues

• General usage statistics and trends

This information is aggregated and anonymized, meaning it cannot be used to identify You or Your specific data. We may use this information for service improvement, research and development, and to create general industry insights.

5.6 Privacy Policy

Our collection, use, and protection of personal information is governed by our separate Privacy Policy, which is incorporated by reference into these Terms.

6. SUBSCRIPTION AND BILLING

6.1 Subscription Plans

The Service is offered through various subscription tiers with different features and usage limits. Plan details and pricing are available on our website.

6.2 Payment Terms

• Payment is processed via invoice only

• Invoices are issued according to Your selected billing cycle (monthly or annually)

• Payment is due within 30 days of invoice date

• All fees are non-refundable unless explicitly stated otherwise

6.3 Price Changes

We may modify subscription pricing with 60 days' written notice. Price changes will take effect at Your next billing cycle renewal.

6.4 Overdue Payments

If payment becomes overdue by more than 30 days:

• We may suspend access to the Service

• Additional late fees may apply as specified in Your service agreement

• We reserve the right to terminate Your account for non-payment

6.5 Cancellation Policy

You may cancel Your subscription at any time. Cancellation takes effect at the end of Your current billing period. No refunds are provided for unused portions of prepaid periods.

7. INTELLECTUAL PROPERTY

7.1 Catalogic's Rights

We own all rights, title, and interest in the Service, including:

• The Catalogic platform and software

• Proprietary algorithms and methodologies

• User interface designs and functionality

• Documentation and related materials

• Trademarks, logos, and branding elements

7.2 User Content Rights

You retain ownership of Your catalog data, product information, and content uploaded to the Service.

7.3 License Grant to You

We grant You a limited, non-exclusive, non-transferable license to access and use the Service according to these Terms and Your subscription plan.

7.4 License Grant to Us

You grant Us a limited license to:

• Use Your content solely for the purpose of providing the Service, including processing, storing, and synchronizing Your data

• Collect and analyze anonymized, aggregated usage data to improve the Service and develop new features

• Create anonymized statistics and insights that cannot be traced back to You or Your specific data

7.5 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service

• Distribute, sell, or sublicense access to the Service

• Remove or alter any proprietary notices or labels

• Use our trademarks or branding without written permission

8. THIRD-PARTY INTEGRATIONS

8.1 Salesforce Integration

The Service's primary integration is with Salesforce Revenue Cloud. This integration requires:

• Valid Salesforce licenses and account access

• Appropriate user permissions within Salesforce

• Compliance with Salesforce's terms of service

8.2 User Responsibilities

You are responsible for:

• Maintaining valid accounts with integrated third-party services

• Ensuring proper permissions and access rights

• Any costs associated with third-party service usage

• Compliance with all third-party terms and policies

8.3 Service Availability Disclaimers

We do not guarantee:

• Continuous availability of third-party services

• Compatibility with future versions of third-party platforms

• Resolution of issues caused by third-party service changes

8.4 Third-Party Changes

Third-party services may modify their APIs, features, or terms without notice. We will make commercially reasonable efforts to maintain compatibility but cannot guarantee uninterrupted service during such changes.

9. LIMITATION OF LIABILITY

9.1 Service Availability

While We strive for high availability, the Service is provided "as is" without guarantees of uninterrupted access. We disclaim liability for temporary service interruptions, maintenance periods, or issues beyond Our reasonable control.

9.2 Data Integration Disclaimers

We provide tools for data synchronization but do not guarantee:

• Perfect data accuracy during synchronization

• Prevention of data loss during integration processes

• Resolution of conflicts between different data sources

9.3 Salesforce Connectivity

We disclaim liability for issues arising from:

• Changes to Salesforce APIs or services

• Salesforce service outages or performance issues

• Data synchronization delays or failures due to Salesforce limitations

9.4 Limitation of Damages

To the maximum extent permitted by law, Our total liability for any claims related to the Service shall not exceed the fees paid by You in the 12 months preceding the claim.

9.5 Force Majeure

We are not liable for any failure to perform due to causes beyond Our reasonable control, including natural disasters, government actions, internet service failures, or third-party service outages.

10. TERMINATION

10.1 Termination by You

You may terminate Your account at any time by providing written notice via email. Termination takes effect at the end of Your current billing period.

10.2 Termination by Us

We may terminate Your account immediately upon:

• Material breach of these Terms

• Non-payment of fees beyond the grace period

• Illegal use of the Service

• Violation of third-party terms that affects Our ability to provide the Service

10.3 Data Export and Deletion

Upon termination:

• You have 30 days to export Your data from the Service

• We will delete Your data within 90 days of termination

• Some data may be retained longer as required by law or legitimate business purposes

10.4 Survival

The following provisions survive termination: Intellectual Property, Limitation of Liability, Legal and Compliance, and any outstanding payment obligations.

11. UPDATES AND MODIFICATIONS

11.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be necessary due to legal requirements, security improvements, or service enhancements.

11.2 Notice of Changes

We will provide notice of material changes through:

• Email notification to Your registered address

• Updates posted on our website

11.3 Effective Date of Changes

Modified Terms become effective 30 days after notice is provided. Your continued use of the Service after this period constitutes acceptance of the updated Terms.

11.4 Disagreement with Changes

If You disagree with modified Terms, Your sole remedy is to terminate Your account before the changes take effect.

12. LEGAL AND COMPLIANCE

12.1 Governing Law

These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the Dutch courts.

12.3 Dispute Resolution

Before initiating legal proceedings, parties agree to attempt resolution through good-faith negotiations. If unsuccessful within 30 days, formal legal action may be pursued.

12.4 Data Protection Compliance

We comply with applicable data protection regulations, including GDPR and other relevant privacy laws. Our data processing practices are detailed in our Privacy Policy.

12.5 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions continue in full force and effect.

12.6 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between the parties regarding the Service.

13. CONTACT INFORMATION

For questions about these Terms or the Service, please contact us:

Future Simple Consulting B.V.

Email: legal@futuresimple.nl

Address: Bos en Lommerweg 25H, Amsterdam 1055DK

Netherlands

For technical support: support@futuresimple.nl

For billing inquiries: billing@futuresimple.nl

Last Updated: September 27, 2025